FAQ
📦 Orders & Shipping
How long does it take to process my order?
Ready-to-ship products are typically processed within 2–4 business days. Personalized items and made-to-order products usually require 5–7 business days before shipping.
How long does shipping take?
Shipping times vary depending on your location and the shipping method selected during checkout.
Once your order has shipped, you'll receive a tracking number to follow your package.
Which shipping carriers do you use?
We currently ship with trusted carriers including USPS and UPS.
Can I track my order?
Yes! Once your order ships, you'll receive a shipping confirmation email containing your tracking number.
Do you offer expedited shipping?
Yes. If you need your order sooner, contact us before placing your order and we'll do our best to accommodate your request.
Do you ship internationally?
Currently, we only ship to the United States and Canada.
Do you ship on weekends?
Orders are processed Monday through Friday. Production and shipping do not occur on weekends or public holidays.
What happens if my package is delayed?
Shipping carriers occasionally experience delays beyond our control. If your tracking hasn't updated for several days, contact us and we'll gladly assist.
My tracking says delivered, but I didn't receive my package.
Please first check around your property and with neighbors. If the package still can't be located, contact us and we'll help investigate with the shipping carrier.
Can I change my shipping address?
Yes, as long as your order hasn't entered production or shipped. Contact us immediately if you need to update your address.
🐶 Products
What materials are your products made from?
Most Angie & Allie products are crafted using premium 100% cotton fabrics paired with durable hardware for everyday comfort and long-lasting performance.
Are your products handmade?
Yes. Every product is carefully handcrafted with attention to detail to ensure exceptional quality.
Are your collars suitable for everyday use?
Absolutely. Our collars are designed for daily walks, adventures, training, and everyday comfort.
Which collar is best for puppies?
Our adjustable collars are an excellent choice for growing puppies. Be sure to select the correct size using our Size Guide.
Which leash should I choose?
We offer several options depending on your needs:
• Standard Leashes for everyday walks
• Traffic Leashes for close control
Are your products machine washable?
Most cotton products can be gently hand washed or machine washed on a delicate cycle. Air drying is recommended to preserve quality.
Will the hardware rust?
Our premium hardware is designed for everyday durability. To maximize its lifespan, we recommend drying your accessories after exposure to water.
✨ Personalization
Can I personalize my collar?
Yes! Many collars can be customized with your dog's name and phone number using our engraved nameplates.
Can I personalize other products?
Selected harnesses and accessories also offer personalization options. Product pages will indicate whether customization is available.
Can I change my engraving after ordering?
If production hasn't started, we'll gladly update your personalization. Contact us as soon as possible.
What if I entered the wrong engraving?
Please contact us immediately. If production has not begun, we'll do our best to correct your order.
Does the engraving wear off?
Our engraved nameplates are designed for long-lasting durability with normal everyday use.
📏 Size Guide
How do I choose the right size?
Please measure your dog's neck and chest before ordering and refer to our Size Guide available on each product page.
My dog is between two sizes.
If your pet falls between sizes, we generally recommend selecting the larger size for greater comfort.
Can you help me choose the correct size?
Absolutely! Simply email us your dog's:
• Breed
• Weight
• Neck measurement
• Chest measurement
We'll happily recommend the best size.
What if I ordered the wrong size?
If your item qualifies under our exchange policy, we'll gladly help you exchange it.
🔄 Returns & Exchanges
What is your return policy?
Eligible non-personalized products may be returned according to our Return & Exchange Policy.
Can personalized products be returned?
Because personalized products are custom-made specifically for you, they generally cannot be returned unless they arrive damaged or defective.
My item arrived damaged.
Please contact us within 48 hours of delivery and include photos of the item. We'll resolve the issue as quickly as possible.
I received the wrong item.
We're sorry! Contact us immediately and we'll make it right.
💳 Payments
Which payment methods do you accept?
We accept major credit cards and other secure payment methods available during checkout.
Is checkout secure?
Yes. All payments are securely processed through Shopify using industry-standard encryption.
Can I use multiple discount codes?
Only one promotional code can generally be applied per order unless otherwise stated.
🎁 Gifts
Can I send my order as a gift?
Absolutely! Our products make wonderful gifts for pet lovers.
Do you offer gift cards?
If available, gift cards can be purchased directly through our website.
🌎 About Angie & Allie
Why choose Angie & Allie?
We're passionate about creating stylish, comfortable, and thoughtfully handcrafted pet accessories that combine premium materials with timeless designs.
Where are your products made?
Every Angie & Allie product is crafted with great care and attention to detail using premium-quality materials.
How can I contact customer support?
You can always reach us by email at angie@angieandallie.com
We'll get back to you as quickly as possible.
